Public Offer

This offer governs distance sale of goods through the Lucky's website.

1. The offer is accepted once an order is placed and confirmed.
2. Product price and availability are valid at the time of order confirmation.
3. The customer must provide accurate contact and delivery details.
4. Disputes are resolved by negotiation first, then under applicable law where required.
5. An order is accepted after seller confirmation. An automatic acknowledgement does not guarantee that every item remains available.
6. The final price includes merchandise, valid discounts and the selected delivery fee. Store pickup has no delivery charge.
7. Title and risk pass when the order is handed to the customer or the recipient nominated by the customer.
8. The customer should inspect quantity, assortment and visible damage at receipt and report any problem promptly.
9. Food returns and exchanges are handled where required by Kyrgyz Republic law; photographs, receipt and packaging may be requested to verify a defect.
10. Approved refunds are returned through the original payment method unless the payment provider requires another lawful process.
11. Personal data is processed under the Privacy Policy. Card information is handled by the payment provider.
12. The seller may cancel for unavailable stock, suspected fraud, technical error or inability to deliver, with a refund of any collected payment.
13. International orders are not automatically priced at checkout. The buyer should contact Lucky’s on WhatsApp so the courier route, cost, customs responsibilities and payment method can be confirmed before acceptance.
14. Customer support is available through WhatsApp at +996 500 582 597. Order questions should include the order number so the seller can respond quickly.