Lucky's
Returns & refunds
We will help when an item is damaged, expired, or different from what you ordered. Customer rights remain protected under applicable Kyrgyz Republic law.
Damaged, expired or incorrect items
Contact us within 24 hours of delivery with your order number and photos. We will review the issue and, where appropriate, arrange a replacement or refund.
Unopened shelf-stable items
You may request a return within 7 calendar days if the item is unused, in its original packaging, and safe for us to accept back.
Perishable items
Perishable items are normally not returnable for safety reasons, except where they are damaged, expired, or were packed incorrectly.
How refunds are paid
Once approved, we refund using the original payment method where possible. Processing time depends on the bank or payment provider.